Frequently Asked Questions

1. How long does shipping take?

Orders are processed within 1–3 business days and typically delivered within 5–10 business days.

2. Do you offer free shipping?

Yes, we offer free standard shipping on all orders.

3. What is your return policy?

We accept returns within 30 days for unused items or products with defects. Items must be in original condition.

4. Can I return a used product?

No, we only accept returns for unused items or products with quality issues.

5. What should I do if my item arrives damaged?

Please contact us within 72 hours of delivery with photos, and we will assist you with a replacement or refund.

6. What payment methods do you accept?

We accept secure payments via Shopify Payments, including major credit cards and Shop Pay.

7. Can I cancel or modify my order?

If your order has not been processed yet, we may be able to assist. Please contact us as soon as possible.

8. Will I receive tracking information?

Yes, tracking details will be sent to your email once your order has been shipped.

9. Are your kitchen appliances safe?

Our products are designed for standard household use and should be used according to the provided instructions.

10. How can I contact support?

You can reach us at support@bristonix.com or call +1 (502) 455-2652.